Guarantees, Terms and Conditions
CoastersAndCoozies Com. was founded on a strong belief that our customers are the reason for our success.
We back each and every Coaster order with outstanding customer service practices, and our 100% quality guarantee.
Each Coaster order is created through a team effort. You are a very important part of our team.
We rely on you for vital information in order to produce the specific Coaster you want, while we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.
Feel free to contact us if you have any questions.
CoastersAndCoozies.Com is responsible for:
Standing behind our products 100%. CoastersAndCoozies.Com backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any Coaster that is found to have defects in materials or workmanship.
Giving you accurate information.Prior to starting production, you will receive a digital proof of your Coaster via email. This proof is an exact representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.
Confirming your order. Prior to production of your Coaster, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, and approximate delivery date.
Producing your order correctly & on time. Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your Coaster within 10 business days. The following are exceptions to our (10) day production promise:
- FACTORY CLOSURES Some of our products are manufactured in Southeast Asia and this region has several holiday periods throughout the year. One of these holiday periods is known as Chinese New Year (CNY) and it lasts approximately 10 days and impacts our production schedules. CNY starts and ends on different days each year. WE WILL DO EVERYTHING WITHIN OUR POWER TO DELIVER YOUR ORDER IN A TIMELY MANNER BUT, PLEASE NOTE THAT DURING THE TIME PERIOD COVERING THE CHINESE NEW YEAR HOLIDAY FESTIVAL WHICH TYPICALLY SPANS A 10 DAY PERIOD IN LATE JANUARY OR EARLY FEBRUARY, WE ARE NOT RESPONSIBLE FOR DELIVERY DELAYS.
- QUANTITY OF ITEMS – As your quantity increases, so does the time it takes to produce your order. Here is a guide to help you determine your production time. Please note that these are approximate production times and could change due to product specifications, materials, and design complexity; QUANTITY <1000 5000 5000-10000 10000–25000 >25000 PRODUCTION DAYS 10 14 18 25 As Quoted
For full color coasters and quantities of 2500 or more the production time can be between 20-25 working days. Your order will then be shipped via FedEx, or UPS directly to the address you specify.
Listening to you! We want this to be the best experience you have ever had when it comes to custom Coaster! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Phone us toll free at our number on the website or contact us via email at Sales@CoastersAndCoozies.com.
YOU are responsible for:
Legal Ownership of any and all logos, trademarks and copyrights. By submitting your design to CoastersAndCoozies.Com., warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's rights.
Giving due attention to the proof provided.Once you receive the digital proof of your Coaster, review it in detail. Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.
NOTE:We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.
Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again...Please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be canceled for any reason. Should you require a cancellation of your order within 36 hours of your order being placed we will stop production and issue a credit on a case by case basis AND any refund offered will be less a 35% restocking/tooling fee.
Providing correct shipping information.Your order will be produced and shipped within 10 days with the exception of our “Peak Periods” as listed above. We are not responsible for delays in shipping caused by inaccurate address information, Acts of GOD including weather delays, War, Terrorism, U.S. Customs procedures, the misrouting of your package by shippers, or undeliverable shipping addresses.
In the event of a discrepancy found on the item upon delivery, it is the sole discretion of the company to decide if a discrepancy exists and if so, a course of action to remedy the discrepancy. If you have a discrepancy with your order you must contact your sales associate immediately by email and forward clear and concise digital images of the discrepancy on the item and most likely the company will request a sample sent to us in the mail. In most cases, should the delivered coaster closely match the approved art proof, the company will not re-manufacture the coaster order. Specifically, the term “closely match” includes but is not limited to; size, shape, customer approved colors, lost small details due to manufacturing limitations, spelling errors on approved proofs, font errors due to manufacturing limitations, and bleed errors on customer supplied and approved artwork.
Legal Details:
All orders are final. . Due to the custom nature of the Coaster we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. CoastersAndCoozies.Com does not issue refunds. As mentioned previously, we will replace any Coaster that contains defects in materials or workmanship.
CoastersAndCoozies.com assumes that you have thoroughly checked the contents of your order immediately upon delivery. Any defects found in products after 3 days from date of delivery receipt will NOT be accepted for remanufacture or other forms of consideration. Please check your products when you receive them and inform us immediately in the unlikely event of discrepancies or defects.
In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Gilmer County Ga, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against CoastersAndCoozies.Com as a result of such a lawsuit or proceeding. You also agree to hold CoastersAndCoozies.Com harmless in such a lawsuit or proceeding.
All Coasters displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of CoastersAndCoozies.Com. Purchase of merchandise from CoastersAndCoozies.Com in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
We look forward to working with you, now and in the future!
This document was last updated on May 01, 2019